JOB OPPORTUNITY: (Bilingual) Visitor Services Associate
Job Title: (Bilingual) Visitor Services Associate
Available: October 2021
Reports to: Visitor Services Supervisor
Pay Rate: $15.20 per hour with annual CPI
Status: Part-Time, Non-exempt, hourly
Some Weekends and evenings required
Position Purpose: The Visitor Services Associate position enriches the guest experience at the Museum of Sonoma County by greeting and receiving visitors, providing guests with information about the organization, actively selling memberships, handling phone calls, and facilitating shop sales. This position also staffs Museum receptions, programs, and other events as needed.
Principal Duties & Responsibilities:
Visitor Services
• Provides friendly and helpful service to Museum visitors to ensure all guests have a welcoming and memorable experience.
• Staffs the Museum’s front desk and gift shop to greet and engage visitors, sell memberships, and shop items, and provide information about exhibitions and programs.
• Operates cash register, processes cash and credit transactions.
• Opens Museum to prepare for visitors and closes gallery at end of day.
• Provides front desk support for programs, receptions, and events as needed.
• Answers visitors’ questions or refers questions to appropriate contact.
• Performs regular walk-through of galleries and maintains awareness of gallery activities; monitors visitor interactions with the exhibitions to ensure safety and security.
• Maintains public spaces (including Sculpture Garden) - seeks assistance if needed (through facility coordinator, janitorial services, or landscape maintenance).
• Answers main telephone line and refers calls to the appropriate contact.
• Tracks and surveys all visitors to ensure accurate count for Museum daily attendance and marketing reports.
• Prepares deposit daily.
• Monitors the gift shop, organizes, and restocks inventory as necessary.
• Performs miscellaneous office duties, including mailing, letter generation, and copy projects as needed by staff.
• Maintains knowledge of Museum activities, as well as other local arts and cultural happenings (e.g., exhibitions at other institutions, local community events).
• Maintains a clean and professional work environment.
• Assists with gift shop physical inventory.
• Performs other duties as required.
Knowledge, Skills, and Abilities Required:
Education/Experience
• High School Diploma or GED required.
• Basic math knowledge for cashiering and reconciling required.
• Two or more years of experience in a customer service, hospitality, or retail environment preferred.
Skills/Abilities
• High level of integrity and professionalism, as well as the ability to work well with others.
• Excellent written and oral communication skills.
• Professional appearance and a natural ability to enthusiastically represent the Museum to the public.
• Ability to multi-task, be flexible, personable, responsible, respectful, detail-oriented, and a team player.
• Microsoft Word, Excel, Publisher, PowerPoint, and Outlook fluency preferred.
• Bilingual (English/Spanish) required
Typical physical demands: Sitting at a desk for prolonged periods of time, walking, standing, climbing stairs, hearing (telephone, at meetings, etc.), lifting/carrying (up to 20 pounds), climbing up and down ladders, lifting and retrieving materials and objects, and reaching both above and below shoulder height.
Equipment/Software used: Computer, telephone, copier, calculator, mobile devices, and other electronic office equipment. Intuit Point of Sale, Microsoft Excel, Word, Fundly CRM and other software.
To Apply
Please e-mail your cover letter and resume to:
Elizabeth Smith, Finance & HR Manager
resumes@museumsc.org
No phone calls, please
Deadline: Open until filled
The mission of the Museum of Sonoma County is to engage and inspire our diverse community with art and history exhibitions, collections, and public programs that are inclusive, educational, and relevant.
The Museum of Sonoma County is an equal opportunity employer.